At FAISAL HAMEED LTD, we are committed to delivering your orders quickly and efficiently. Please review our shipping and returns policy for more details.
Shipping Policy
1. Processing Time
All orders are processed within 1-3 business days. Orders are not processed on weekends or holidays. If there are delays due to high order volume or supply issues, we will notify you via email.
2. Shipping Rates & Delivery Estimates
Shipping costs depend on your location and the shipping method selected at checkout. Estimated delivery times are as follows:
- Domestic Shipping: 3-7 business days
- International Shipping: 7-14 business days
Please note that delivery times may vary due to factors beyond our control, such as customs clearance for international orders.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order using this number on our Track Your Order page.
4. Shipping Restrictions
We currently ship to most countries worldwide. However, some regions may have shipping restrictions due to local laws or service availability. If we are unable to ship to your location, we will notify you during checkout.
5. Customs, Duties, and Taxes
International orders may be subject to customs fees, duties, and taxes. These charges are the responsibility of the buyer and are not included in our shipping fees. We recommend checking with your local customs office for more information on potential charges.
Returns Policy
We strive for customer satisfaction, but if you’re not completely happy with your purchase, we offer a simple return process.
1. Return Eligibility
You have 30 days from the date of receipt to return your item for a refund or exchange. To be eligible:
- The item must be unused, in the original condition you received it, and in its original packaging.
- You must provide proof of purchase, such as a receipt or order confirmation.
2. How to Return an Item
To initiate a return, follow these steps:
- Contact us at return@faisalhameedllc.com with your order details and reason for return.
- We will review your request and provide further instructions, including the return address.
- Securely package the item and ship it back to us using a trackable shipping method.
3. Refunds
Once we receive and inspect the returned item, we will notify you via email. If approved, a refund will be processed to your original payment method within 7-10 business days. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund unless the item was defective or damaged.
4. Exchanges
If the item was defective or damaged, we will offer an exchange. Contact return@faisalhameedllc.com within 7 days of receiving the item to request an exchange.
5. Non-Returnable Items
Certain products are not eligible for return, including:
- Perishable goods (e.g., food, flowers)
- Digital or downloadable products
- Personal care items (e.g., intimate or sanitary goods)
For any questions or concerns about shipping or returns, feel free to contact our customer service team at support@faisalhameedllc.com. We’re here to help!