At FAISAL HAMEED LTD, we aim to provide the highest quality products and services to our valued customers. However, if for any reason you are not fully satisfied with your purchase, we’re here to help.
1. Returns Eligibility
You can request a return within 30 days of receiving your order. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- A receipt or proof of purchase is required.
2. Non-Returnable Items
Certain items are exempt from being returned:
- Perishable goods such as food, flowers, or plants.
- Downloadable software products and digital goods.
- Personal care items, such as intimate or sanitary products.
3. Return Process
To initiate a return, please follow these steps:
- Contact us at return@faisalhameedllc.com with your order details.
- Once your return is approved, we will provide you with instructions on how and where to send your package.
- Please ensure that the returned items are securely packaged to prevent any damage during shipping.
4. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 7-10 business days.
5. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
- Check your bank account or credit card company, as there may be some processing time before the refund is officially posted.
- If you still haven’t received the refund, please contact us at return@faisalhameedllc.com.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at return@faisalhameedllc.com and we will guide you through the exchange process.
7. Shipping Costs
- You will be responsible for paying the shipping costs for returning an item unless the item was defective or damaged.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Us
For any further questions or concerns regarding returns, refunds, or exchanges, please reach out to our customer service team at return@faisalhameedllc.com.