1. How do I place an order?
To place an order, simply browse our online store, select the items you want, and add them to your cart. Once you’re ready, click on the cart icon, review your items, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
2. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfers
- Other secure payment options
All transactions are secure and encrypted for your safety.
3. Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our Track Your Order page.
4. How long does shipping take?
Shipping times may vary depending on your location and the shipping method chosen during checkout. Typically, orders are delivered within:
- Domestic Shipping: 3-7 business days
- International Shipping: 7-14 business days
5. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item within 30 days of receiving it. Items must be unused, in the original packaging, and accompanied by proof of purchase. For more details, please visit our Return Policy page.
6. How do I return an item?
To initiate a return, contact us at return@faisalhameedllc.com with your order details. We will provide you with return instructions and a return shipping address.
7. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us immediately at support@faisalhameedllc.com. We will do our best to accommodate your request if the order has not yet been processed or shipped.
8. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on your location. You can see the estimated shipping cost during checkout.
9. What should I do if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact us at return@faisalhameedllc.com within 7 days of receiving the item. We will arrange for a replacement or refund based on the situation.
10. How do I contact customer service?
You can reach our customer service team by emailing support@faisalhameedllc.com. We’re available to assist you with any questions or concerns regarding your order.